Here you will find answers to the most frequently asked questions
Are the metal parts allergic?
No, almost all the pins are made of 316L surgical steel, a high quality alloy used in the medical sector and also by the Swiss watch industry. We chose this alloy for its durability, and its hygienic properties, it is in fact very resistant to corrosion and contains no traces of lead and does not release nickel.
The remaining part is generally 18k gold plated and is still nickel tested.
How do I maintain my jewelry over time?
- Always remove it before entering the water
- Avoid direct contact with perfume
- Remove it before exercising
- Remove it before going to sleep
- Keep it in its original box
- Use a soft, damp cloth to give it shine.
Would it be possible to purchase the products in person?
Of course, you can come and visit us by appointment in our laboratory in Riva Ligure.
Alternatively, I often attend markets and fairs. Write me on Instagram or send me an email for any request and I will be happy to welcome you.
Could a piece of jewelry be personalized?
Of course, write me an email at gildaiannoni.atelier@gmail.com and we can find the best solution for your style!
Which courier does the shipment take place with?
The order preparation time can vary from 1 to 3 working days. Once the order is completed, an email will be sent with the confirmation of the collection of the package and the tracking code of the shipment.
Shipments are made through the SDA courier of Poste Italiane.
The cost is €7 and the package should be delivered within 1-2 working days.
Is it possible to make a return?
To make a return request for your order you can contact us by writing to the email gildaiannoni.atelier@gmail.com.
Your request will be carefully analyzed and, only if approved, the free return or exchange procedures for the product will be started.
You can return items within 7 days of placing your order.
How much does shipping cost?
Shipments are made with the SDA courier of Poste Italiane.
Shipping costs €7 and delivery takes 1-2 working days.
For all orders over €150 shipping is free.
Can I track my order?
Absolutely! You will receive an email with the tracking number to follow the shipment as soon as the order is shipped.